By placing an order, you have confirmed that you have read, understood and accepted the following policies.


Because our products are custom printed, they will ONLY qualify for Returns and Refunds or Exchanges if there was one of the following circumstances:

– Product itself is flawed or damaged.

– We sent the wrong item – size, style, color.

– The final product is materially different from the product presented on the site.


You can only cancel your order in 6 hours since it was placed.

Unfortunately, once you successfully make an order, we’re not able to make any further changes like shipping method upgrades or changes in quantities for your beauty haul. As [shop_name] is not liable for replacements or refunds for parcels that have been delivered to incorrect addresses provided, we always suggest reviewing your bag and shipping details before you check out!

For further inquiries, please contact our Customer Service Team via email: [email protected] with the subject ‘Order Support’.

How to return, exchange?

The return, exchange request must be sent in 7 days from the delivery date. If 7 days have gone by since you received the item, unfortunately, we can’t offer you a return, refund or exchange. Item(s) must be returned together with proof of purchase and meet the conditions:

– Item must be in its original purchase condition – packaging must be unopened, unused, unmarked and not defaced in any manner.

– Items purchased as part of a set or a multi-item pack must be returned as a whole set.

– This return policy does not apply to items, which have been stated as non-exchangeable or non-returnable.

– For online orders, shipping costs associated with the return of the product will not be covered by us.

– Your rights under any applicable consumer law are additional to and not affected by our return and exchange policy above.

To complete your return, we require a receipt or proof of purchase.

Please contact our support team via [email protected] for the next step and provide:

– Your order number.

– The name of the item(s).

– Reason for return.

Please do not send your return to the address on your package. That is not our return address and we will not take responsibility for any return package without a confirmation or notice from us.

What if my item was missing, incorrect, damaged, or faulty?

We’re sorry you received a parcel with damaged, incorrect, or missing items/rewards! Let us know by contacting our Customer Service Team contact our Customer Service Team by email: [email protected] with the subject ‘Missing Item’, ‘Wrong Item’, or ‘Damaged / Expired Item’.

Please also include the following details in your form:

– Image of the Item/Parcel(s) received.

– Name of Item.

– Order Number.

Please do not dispose of or throw away any of the items you’re writing in about! We may arrange to collect the product.

Any unsuccessful delivery due to any customer’s mistakes on shipping address or customer’s unavailability, any loss of products due to the security of customer’s living areas (as long as shipping carriers confirm that the order is delivered) will NOT be eligible for return and refund. We will NOT refund in case you REFUSE to receive it either.